Option to provide assessment on each service level
This feature allows Org admin, Contractors & Staff to assess and rate the quality of services provided, enhancing transparency and accountability in service delivery.
Benefits include improved service quality and customer satisfaction, as users can provide valuable feedback to service providers, enabling them to identify areas for improvement and make necessary adjustments.
Key features may include customizable assessment criteria, allowing users to evaluate different aspects of service quality based on their specific requirements or preferences.
Moreover, the feature may offer automated assessment reminders and notifications, prompting users to provide feedback after receiving services, ensuring timely and comprehensive assessments.
Additionally, users may have access to detailed assessment reports and analytics, enabling them to track service performance over time and identify trends or patterns in customer feedback.
Overall, the feature empowers users to contribute to continuous improvement efforts, fostering a culture of accountability and driving service excellence across the organisation.
With star rating on customised questions or assessment
This feature allows Org Admin, Contractors & Staff to rate specific aspects of services based on customised questions, providing detailed feedback for service providers.
Benefits include enhanced granularity in feedback, as users can assess various dimensions of service quality using star ratings on specific questions, facilitating more targeted and actionable insights.
Key features may include the ability to create and customise assessment questions according to the organisation's unique requirements, ensuring relevance and alignment with service objectives.
Moreover, Org Admin may have the flexibility to assign different weightages to questions based on their importance, allowing for prioritisation of key performance indicators and areas of improvement.
Additionally, the feature may offer real-time monitoring of star ratings and aggregated feedback, enabling service providers to promptly identify areas of strength and areas needing attention.
Overall, the feature empowers users to provide detailed and nuanced feedback, driving continuous improvement and excellence in service delivery.
Also can provide comments on each assessment
This feature enables users to provide detailed feedback and insights alongside their assessments, enhancing the richness and context of the evaluation process.
Benefits include the ability to convey specific observations, suggestions, or praise related to each aspect of the assessment, fostering clearer communication between service users and providers.
Key features may include the option for users to input free-form text comments directly within the assessment interface, allowing for flexibility and customization in sharing feedback.
Moreover, users may have the capability to view and respond to comments provided by others, facilitating dialogue and collaboration in addressing issues and implementing improvements.
Additionally, the feature may offer tools for organising and categorising comments, enabling service providers to efficiently analyse and prioritise feedback for action.
Overall, the "Comments on Each Assessment" feature promotes transparency, collaboration, and continuous improvement by providing a platform for detailed and contextualised feedback exchange between users and service providers.
Can be viewed in all respective logins
The "Assessments can be Viewed in all respective logins" feature allows assessments to be accessible across different respective user accounts within the platform, ensuring transparency and collaboration among stakeholders.
Benefits include enhanced visibility and awareness of assessment results for all relevant parties, enabling informed decision-making and action planning.
Key features may include the ability for administrators, staff members, contractors, and customers to view assessment outcomes associated with their respective roles and responsibilities.
Moreover, the feature may offer customizable viewing permissions, allowing administrators to control access to assessment data based on user roles and organisational requirements.
Additionally, users may have the capability to filter, search, and sort assessment records, facilitating efficient retrieval and analysis of evaluation information.
Overall, the feature promotes accountability, engagement, and collaboration by ensuring that assessment data is readily accessible and actionable for all authorised users within the platform.
